Items purchased in-store or online can be returned once shipped within 15 days. We will refund (excluding shipping costs) items must be unworn, unwashed and with original tags. Items after that date are no longer eligible for return.
Items marked "Clearance" or "Final Sale" are not eligible for return or exchange.
Products made for collaborations or special events cannot be returned or exchanged unless defective.
We will not offer instant refunds, you must send us the package for verification of condition. We accept returns and exchanges, but we will issue a refund after receiving your return at our warehouse. Likewise if there is a quality issue with your item
While we do our best to ensure on-time delivery, some orders may appear after the estimated delivery date.
Below are some of the most common reasons for delivery delays:
- Missing apartment, building, floor or unit number or address information.
- Adverse weather conditions
- International customs procedures
- Unforeseen shipping delays
Suggested actions include:
Confirming the estimated delivery date and address in your order history.
Checking the payment processing status on the order
Waiting 48 hours to account for unexpected delays
Shipping costs are the responsibility of the customer. Shipping costs are non-refundable in the case of returns and we reserve the right to deduct shipping costs from any refund.
As always, our Customer Solutions team is here to help, so if you need additional assistance, please contact us at: info@discosfuentes.shop